Welcome to Heathrow Living Serviced Accommodation!


Your Questions

  • We will give you full instructions of how to get the keys and the code to either open a keybox to gain possession of the keys, or go to a local shop who will hand the keys to you.
  • We provide parking at every apartment, detailed instructions.
  • A link to a digital accommodation contract will be emailed to you as part of our booking process – this MUST be signed online and submitted before entry to the accommodation is granted.
  • Your photo ID, either a valid driving license or current passport MUST be attached to the digital contract you sign. If ID is not presented your booking may be cancelled.
  • A fully refundable damage/security deposit MUST be pre-authorised or paid before entry to the accommodation is granted. Please note that this deposit is fully refundable upon check-out, subject to an inspection of the accommodation and that there has been no breach of any terms and conditions during the stay. Refunds are processed up to 7 days from the day of check out.
  • If you haven’t paid the online booking agent you have used, we will send a payment link by email, the payment is processed from your debit/credit card. We do not accept any cash payments.
  • If you have chosen a flexible rate on booking.com and you cancel more than 14 days before the booking commences, you will receive a full refund. If you cancel within 14 days the booking commences or if you have booked a non refundable rate then any cancellation is non refundable.
  • We provide internet access and WiFi at all our apartments.
  • We will issue the key code and further access information on the morning of your arrival.
  • Yes, as we will be providing you with remote access to the apartment.
  • Email or call us to make your request.
  • Due to lack of suitable space, we are unable to offer this facility. However, early check in, and late check out is possible subject to the availability of your apartment.
  • No, we do not offer airport shuttles, but we can either book on your behalf a pick up with reputable local taxi companies who you pay directly when they collect/deliver you.
  • Please contact us here by email or by phone.